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Plans and Policies

Birmingham Museums Trust is committed to improving and developing its services to everyone who uses the museums. Documents are often drawn up to explain strategies and policies or to demonstrate progress. If you require any of these documents in a different format please contact us.

Annual Reviews

BMAG Annual Review 2010-11

BMAG Annual Report 2009 - 10

Policies and Plans

Birmingham Museums - Comments, Compliments and Complaints (for customers).

Birmingham Museums - Excellence Framework 2012

Birmingham Museums - Safe Guarding Policy 2012

Birmingham City Council Heritage Strategy 2007-2012

The Birmingham City Council Heritage Strategy for 2007 to 2012. The Heritage Strategy for 2013+ is currently under review.

Museums and Heritage Services - Service Delivery Plan 2010 - 2011.

The service plan outlines strategic goal's major projects and service improvements for the year.

Service Vision, Values and Strategic Objectives 2010-11.

A summary of our vision and objectives.

Collecting Policy 2009-2013

Our collecting priorities for the next five years including all collecting activity and acquisition and disposal decisions.

Customer Insight Strategy 2008-2011

Our policy for involving communities in the development and delivery of BMAG services and activities.

Due Diligence Policy

Due Diligence procedures for works of art and cultural objects on loan from overseas to temporary exhibitions and permanent displays.

Exhibition selection guidelines and criteria
Exhibition proposal form

The key criteria that any exhibition needs to meet and the additional criteria for particular exhibition spaces are explained in this document.

Equality Impact Needs Assessment - Birmingham History Galleries project

Equality Impact Needs Assessment for the Birmingham History Galleries project. Completed September 2010.

Service Standards and Visitor Information 2009

BMAG has developed a number of service standards following consultation with our visitors. They show the standards you can expect when using our services.

Audience Development Strategy and Plan 2009 - 2013

This document provides a framework for building and embedding audience development at Birmingham Museum and Art Gallery. The strategy focuses on developing under represented and excluded audiences.